The same thing was said in my case. But when my staff met the Reservation Supervisor and demanded a written answer, it was done. I have posted this incident in one of my earlier blogs. Please meet the Supervisor or the stations master and ask for the complaint book and record the incident. If you ask for complaint book, it may get done. In my case the change in boarding point was from mas to ajj. It was done at cbe prs after much arguments as explained above.