Aapki baat bhi durust hai, bohut passengers isilye nahin ticket lete hain bcz they r frustrated with this punctuality of IR.
Asal mein whole fare system should be revised with proper calculation of profit and loss, eik baar Jo fare system bana uske baad waise hi chali raha hai, flexi fare jodne ka kisi ne kaha Aur jod diya. Jabke sab jaante hain ki premium trains mein suvidha ke liye pahle se hi unke special base fare hai, catering charges alag se hai, phir ismein flexi fare ka MATLAB kahaan se aagaya.