If you ask me i will say that Ex-GM SER now RB Member Mr. S.K.Mohanty had hugely neglected SER Passenger section and highly focussed on Freight business. Last year in one of my post i had little raised this point. I am personally happy that SER will get a new dedicated GM soon and hope he/she will focus equally on Freight and passenger services of SER.
Note: This is my personal opinion