We did it cos one of our friend is with railway so he knew the rules like the curd cannot be served in tea cups and there should be complaint book in running train, cos the pantry manager was not willing to give the complaint book he told us that jo bhi karna hai utar k kar lena.
It was possible because we were in a group but the common passengers are not aware about the basic rules.
They refunded the money not only to us but too the whole train...
more... as we took out a rally in each coach that kindly take your hard earned money back and even fellow passengers thanked us for our initiative... its like u take atleast a step to fight against corruption..