Very true, I have been talking about this long back.
IR says they are losing revenue, Then why are they introducing such cheap ideas? Better debar those who give non-profit ideas. On a whole IR is totally political and the Babu's enjoy the work by implementing what Govt says.
The top official must understand the need of passengers not what the Govt orders them to do unless invariably it is suited. Top official needs to be blunt enough to decide the correct way to get revenue.