Mr Prabhu was hand picked to become RM in 2015 after apparently lack lusture stint of Mr Gowda (2014-15).
It looks RM planned to give more facility & conveniences to paxs and then increase the fares. So he aggressively pursued online help to passengers thru twitter, Emphasis on increasing pax. ameneties at Rly stations, Online options for catering, cleaning of stations/ trains as a part of Swachch Bharat Abhiyaan etc.
A lot of tough steps like not introducing too many new trains, review of unwanted and political stoppages of trains, review of...
more... subsidies etc were propagated.
But, the defeats of NDA/BJP in Bihar and Delhi legislative elections, gave an idication that public dislike strong steps. The public mood and the mean role (to block development, the key election plank of NDA) played by opposition forced govt to go slow.