Status as on 26 Sep 2013
Registration Number : MORLY/E/2013/06777
Name Of Complainant : Vivek Shrivastava
Date of Receipt : 24 Aug 2013
Received by : Ministry of Railways, ( Railway Board)
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to : Indian Railway Catering and Tourisium Corporation
Contact Address : Indian Railway Catering and Tourisum
Corporation, Parliament Street,
New Delhi.110001
Grievance Description : Sir i had got the ticket booked from Kota to ahmedabad bearing PNR No:6716640887 in Tatkaal Quota, but as the train was more than 3 hours late i had to cancell the ticket, as such I filed for the same quoting this reason through IRCTC and as per rules if the train is more than 3 hours late then in tatkaal quota the refund is admissible, but unfortunately I have received the mail undermentioned mail saying the 'Ticket was not surrendered with in 3/6/12 Hours of Actual Dep of Train' . How is it possible to surrender a ticket with in 3/6/12 Hours of Actual Dep of Train when the train is more then 3 hours late and I had filed the claim much before the arrival of the train at Kota station ? I think action is not as per the rules and it needs to be reconsidered. I am pasting email of July 25. Further I had reminded several times about my protest. tdrprocess@irctc.co.in Jul 25 to me Dear Customer, With Reference to your PNR No:6716640887, we regret to inform you that refund is not admissible as informed by Railways through their letter no : CWR110713V20764 and the reason being : 'Ticket was not surrendered with in 3/6/12 Hours of Actual Dep of Train' In case you require any further assistance, please mail us at tdrprocess@irctc.co.in With regards, TDR TEAM
Current Status : CASE CLOSED
Your Feedback :
Excellent
Date of Action : 05 Sep 2013
Details : Thank you for sparing your valuable time in writing to us. Your complaint regarding refund of the PNR No. 6716640887 , refund amount of Rs. 1100/- has been credited you’re a/c on 29.08.2013 with settlements ID-IGJ7819863. .