thanks for the search up and wonderful initiative, but then that is for extreme cases. even i have lodged a complaint to pgportal once and got refund of tdr but that is one off case. there are lakhs of tickets being booked at irctc and thousands file tdr. 99% of cases are resolved by irctc and its TDR team. for the rest, one may go for higher centre. i am sure, even u mus hv got the refunds by simple filing of TDR. if every TDR claimer, uses pgportal to claim a refund for his TDR, then the purpose gets beaten. let him file tdr, wait for the refund, if some issues, then we can advise accordingly. straight a way suggestion of file tdr and lodge complaint at pgportal sounds out of place...complaint for an issue for which even irctc was not given a chance to refund the money?? this will...
more... be like, halting my bus at local police station to lodge a complaint for theft at my house and then going by same bus on same day, same time, to Superintendent of Police that no work has been done by the police station !!