Dear Concern,
As per the latest notification refund rules have been modified by Railways. In view of the same current
process for TDR mailing process is modified as:-
1. The TDR request mail shall now be emailed to :- agenttdr@irctc.co.in,
all...
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the Principal Partners would now send the TDR email from their company registered Id's to this new email only.
The old mail Id of etickets@irctc.co.in shall NOT accept the TDR requests from 1-July-13 onwards.

2. TDR mail should come to as Individual PNR request that is one mail would have one PNR for TDR Filing.
This means sub-agent should ensure to email for TDR as and when the request comes.
TDR Format is attached reference. Multiple TDR requests in one mail shall NOT be acceptable. Bulk TDR
request in one mail will NOT be acceptable
3. Time Line of sending TDR requests ----Your sub-agents should ensure TDR request should be mailed to agenttdr@irctc.co.in
Immediately After chart preparation and within 1 hour of actual train departure... This time limit would ensure
that IRCTC team can file TDR refunds as per PDF Para 7A rule no.(9) & (10)..
(Refer for details - click here
Note 1:- After 1 hour of train departure NO request for TDR shall be acceptable, as
time would also be required filing TDR by IRCTC.
Note 2:- Since the TDR filing time has been reduced , all the Principal Partners should ensure the TDR/Cancellation
refund rules are informed/circulated to their sub-Agents and customer to ensure that TDR is filed much in time.
Refer to the Amendments in Refund Rule PDF Para 7A rule no.(9) & (10).
(Refer for details - click here