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@goyalwc & Kalinga's
Thanks for the clarification.
@Krishnaprasad: Thanks for promptly replying to the first blogger. The word "unofficial" may be more appropriate.
@Arijit & Rajneesh: As Mr. Goyal remarked above, it...
more... may be just the ambiguity of words. Indeed, this is a public site, and you may raise any issues you see fit. As Krishnaprasad implied, IR may not take immediate action on rail complaints placed here. But, inasmuch as public opinion matters in the governance of the railways, they might be interested in the feedback here - one never knows.
Thanks for the discussion.