Step 1: First and foremost, make sure you have the latest, updated version of WhatsApp installed on your smartphone. Go to Play Store for Android or App Store for your iOS device and check if your WhatsApp has received an update.

Step 2: WhatsApp doesn’t allow sending a message without first saving a contact number on our smartphone. So, you need to save MakeMyTrip’s number on your smartphone which is 7349389104. Go to your phone’s contact app and save the contact number as you often do.
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Step 3: Open WhatsApp. If your WhatsApp is taking unusually long to refresh your contact list on its own, tap on the message icon at the bottom more options at the top right corner Refresh. Now, you can locate MakeMyTrip on WhatsApp.

Step 4: Open MakeMyTrip chat window on WhatsApp. Enter a specific train number to check live train running status and schedule. In my case, I entered a train number 11007 to retrieve live train status for Mumbai-Pune Deccan Express.

Step 5: Similarly, you can check your booking status by entering the PNR number. MakeMyTrip should respond with your real-time booking status.

As seen on the screenshot, MakeMyTrip responds with all the information such as train running status, departed from, emerging station, expected arrival time soon after your message gets delivered.

In case your message doesn’t receive two ticks, make sure your mobile data or Wi-Fi connection is working properly.

Information and picture source: click here