DUTY LIST OF TRAIN CONDUCTORS IN 1AC, 2AC, 3AC AND FIRST CLASS.
1) He shall repo0rt for duty atleast one hou7r before the scheduled
departure of the train at the train originating station and atleast half an
hour before the schedule arrival of the train at the intermediate station.
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He shall wear a neat and clean uniform alongwith number, badge,
name plate, etc.
3) He shall sign On and Off Register maintained at the station.
4) He shall obtain complete position of the reservations, check the same
on train, maintain record (charts, etc.) and hand over the reliever
complete and correct details showing the vacant berths/seats.
5) He shall check the tickets of the passengers in the coach and guide the
passengers in occupying their accommodation. He prevents
illegal/unauthorized entry in the coach including the platform ticket
holders.
6) He shall ensure that the number of passengers do not exceed the
carrying capacity of the coach.
7) He shall collect dues such as reservation fares/supplementary charges
and issue EFTs.
8) He ensures that passengers in the coach do not carry heavy luggage in
their compartments causing inconvenience to fellow passengers and
assists such passengers to transfer the luggage to Luggage Van/Cabin.
9) He assists the passengers in the coach in obtaining food/refreshments,
etc and also to issue message to proper station for this service in time.
10) He shall take care of the passenger amenities and cleanliness of the
coaches.
11) He shall ensure that the doors of the coaches are kept latched during
run of the train and open them as and when required by the
passengers.
12) He shall keep the end doors of the vestibuled coach locked during
22.00 hrs to 06.00 hrs to prevent unauthorized entry.
13) He shall remain vigilant particularly during the night time and prevent
entry of unauthorized persons/beggars/intruders in the coach.
14) He shall always be polite, tactful and courteous in his dealings with
the passengers leaving no room for any complaints.
15) He shall allot berths seats which are vacant to passengers at
intermediate stations on realization of fare/surcharge as per rules on first com-first served basis or according to the priority on the waiting
list if such a list is kept at the station.
16) He shall take assistance of GRP/RPF if necessary for removal of un
unauthorized occupants and deal with them under provisions of
Section 155(I) of Railway Act,1989.
17) He shall be present in the allotted coach during duty hours and if more
than o9ne coach are to be manned, give frequent visists to all the
coaches to be manned.
18) He shall issue Guard Certificate/Receipt to AC passengers in case of
failure of AC equipment or when passenger is compelled to travel in
lower class with a higher class ticket for want of
room/accommodation.
19) He shall attend to any complaint of theft/loss of passenger belongings
and lodge the first information report with the GRP in the prescribed
format to enable the passenger to continue the journey.
20) He shall carry blank FIR forms for making them available to the
passengers in case of any incident of theft of luggage, etc. Such forms
duly filled in the handed over to the next GRP Post at the scheduled
stoppage for further action in the matter.
21) The conductors shall make out a report of the deficiencies, if any, of
the whole train regarding passenger amenities and submit the same at
the end of his duty to the Lobby Office set up at the station for
terminating trains. If the Conductor is detraining at an intermediate
station, he will give the deficiencies report to the incoming Conductor
who will deposit the same at destination. The Lobby Office shall take
necessary action for getting the deficiencies rectified and also report
the matter to SM(Comml.) and Divisional Commercial Manager
(DCM) or Sr. Divisional Commercial Manager (Sr. DCM) of the
concerned Division.
22) Such other activities as may be prescribed from time to time.