Grievance Status
Status as on 19 Aug 2016
Registration Number : MORLY/E/2016/12048
Name Of Complainant : Ankit Malik
Date of Receipt : 13 Jun 2016
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by : Ministry of Railways, ( Railway Board)
Forwarded to : RAILWAY PROTECTION FORCE EAST
Contact Address : DIVISIONAL RAILWAY MANAGER OFFICE
NORTHERN RAILWAY,STATE ENTRY ROAD,
NWE DELHI110055
Grievance Description : the Old Delhi Station,reveals a tale of neglect and indifference on the part of officials One will squirm at the rundown condition of the train station. While looking at expensive rebuilding works short term solutions or inexpensive answers to basic needs of passengers tend to get ignored. Old Delhi Station is an example of this. 1) Access to station building: Every evening, the road in front of the station gets clogged with tourist buses waiting to ferry passengers to neighbouring states. A U-turn by any vehicle to reach the 'in' gate can take up to 30 minutes and if you happen to be a first-time visitor then be prepared to miss the entry gate thanks to the badly-lit road and improper signages or absence thereof. 2) Swach Bharat Abhiyan has no takers here: Rivulets of urine flowing out of badly-maintained toilets flow out onto the path near the side entrance. At any time of the day or night, there is litter in the main reservation hall; plastic packets and wrappers adorn entrances. 3) Security is a non-issue: Installed X-ray machines are inadequate to cater to the large volume of passengers and therefore, bags get scanned but people can just walk through unchecked. 4) No signages: Properly painted or illuminated signs are alien to this station. In any case, they are probably not given attention to by officers who have a retinue of junior staff accompanying them. And since it is not an airport, there seems little concern for the need for proper signages in Hindi and English. The run-down information counter has cardboard pieces with hand written instructions. Unless you are two feet away from it or your eyes can zoom-in on that cardboard piece from a distance, you are likely to miss what's scribbled on it. 5) Platform tickets: Every year, railways report losses on account of platform tickets but at Old Delhi Station, it is not easy to locate the counter unless you are a conscientious citizen who wants to buy a ticket. had to ask at least six different people including a security guard and a railway employee and even then, with great difficulty, located yet another handwritten cardboard piece at counter number 10 in Unreserved Ticket System, before he could buy a platform ticket. 6) Rundown look: Unpainted walls as you climb up the escalator, iron grills on the bridge leading to platforms have probably not seen a coat of pain for years, and tin sheets covering the bridge are witness to years of neglect. When you descend the stairs to reach the platform, believe it or not, you actually begin to wonder whether this railway station has any caretakers 7) Stinking platforms: Enter the platform and you will need superhuman tolerance as you are greeted by a cocktail of overpowering stenches. And, if you are unlucky and the train gets late, then while you try to withstand the stench, you will see unpainted chairs, rusted iron grills and of course, litter. Rivulets of urine stream out of the poorly-maintained toilets at Old Delhi Station.
Current Status : CASE CLOSED
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Date of Action : 10 Aug 2016
Details : Sir,Inspector/RPF/Delhi Station instructed to take necessary action.