Can anyone help me with this situation? Anyone faced a similar problem and got it solved? Please let me know what I need to do for the following scenario.
My ticket went into RAC at the time of charting and I filed a TDR immediately after charting (within the time as per the TDR rules) and selected reason as "Passenger not travelled due to ticket in RAC after charting". Now CR has rejected my TDR saying that "As per chart, the passenger has travelled". which is incorrect as I travelled next day by booking tatkal. I have sent multiple mails to tdrprocess@irctc.co.in (email ID) but no response and their customer care number says invalid.