I agree with you totally...
I don't understand why every PEOPLE blame agents...
Railway started Tatkal facility with Rs 300 extra no one raised finger on IR...
Railway Started Premium Trains with double of the normal fare.. no one raising finger...
Railway...
more... made rule for no refund in confirm tatkal booking.. no issues raised...
But If a Agent ask for extra money for booking on your behalf, it becomes a crime... Agents are never wrong.. they just book tickets as per the customer demand...
N let me tell you AGENTS and TOUTS are 2 different things... so Please I request All to use proper term while blaming anyone...