Q. How can I be sure of the quality of catering services on trains and at stations?
Ans. To ensure proper and good quality catering services on trains and at stations, passengers are requested to:
Place their orders for meals well in advance, with the Coach Attendant/Conductor or Waiters in Trains to facilitate information being sent to the serving stations.
Insist on a...
more...

cash memo for all catering services ordered.
Consult the menu and tariff cards displayed in or available at Restaurants/Refreshment Rooms/ Pantry Cars.
Record your suggestions of complaints in the book maintained for this purpose in the Refreshment Rooms. The complain book is also available with the Train Conductor and also with the Pantry Car Manager. It may be called for, at any time, by the passenger, or you can book your complaints at the All India toll free number 1800-111-139