I was on this ill-fated train....the train came to Dadar at around 10 am, we were waiting at DR since 5.15 am. Announcements started only after 6 am about the delay. The official reason for delay was cleaning coaches.. but there was no cleaning done at all.
The train has very very bad quality old rat-infested dirty coaches with unusable toilets. It does not qualify as a Shatabdi at all. no Shatabdi like priority accorded, service totally absent (no newspaper/ magazine). I wonder why they call it a shatabdi (total rip off in terms of money).
People...
more... were jumping and screaming whenever they spotted the rats... who needs Imagica/ Esselworld when you have shatabdi? :)
Pathetic service, the attendants were very rude, back-answered me every time I requested for even a plastic spoon (they claimed we dont have any, while I saw an entire packet of 500 spoons lying there and only interested in gossiping). Veggies got served non veg food and vice versa (totally inexcusable).
I did not bother to tip them (neither did anyone else) when they came to collect tips. Most of us lodged an official complaint and are yet to hear from the railway authorities.
we were served inedible (totally stale/ gone bad) lunch at 6 pm (after Ratnagiri) , reached Karmali at 9.45 pm and then there was a power failure at Karmali station since around 7 pm.. so the off-boarding / on boarding happened in total darkness.
Pls do not bother taking this train.