"twitter help" in many cases is the duty of IR towards its passengers. In some cases, it provides means to correct fault in system. Refilling of water, repair of any electric switch etc is nothing but an opportunity to correct mistakes that has caused inconvenience to passengers. Things like providing medical attention also comes as a responsibility of Railways because it functions under the Government of India. It is the duty of Government to provide facilities and work for betterment of the citizens. I donot see any favor done by Railways that I should give them credit for eternity!
A mistake that is repeated on and on needs no credit at all. Twitter redressal was made, but despite of redundant nature of...
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complaints, there is no effective measure taken to check repetitive complaints. Surely, you can keep giving them credit for as many years as you want, but I believe that enacting a system for reduction in complaint is more necessary and important than leaving them at the one attending them.
Change in the work culture at grass root level should be a priority as they are the officials who directly affect passengers. RM, RB members, DRMs and GMs are policy makers and managers. Main application is done by lower level officials. Hence, unless that area is touched, no kind of modernisation, reforms etc will be effective at changes in consumer levels. Surely, it will be enough to boast off numbers in the press and gather applause from the section of society that does not use Railways much.
Agreed that Railways working cannot be changed within span of years. But many Railfans here would agree that the indicator is still at the extreme end of disappointment. 3 years is not a small span of time. It is important that while thinking of long term, the problems and woes of passengers, which are now considered as short term(but has stayed for long term itself owing to its past) should not be ignored. Smart decisions are required. Mr Prabhu is applauded at required places and yes he has brought some good reforms in many areas. But the applause given to him is more than what he deserves. Even after 3 years, middle and lower class people suffer as they used to, earlier.
PS: I think you were smart in diverting things completely away from the matter of the parent blog, death of that man and irresponsibility in Railways' behalf.