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Blog Entry# 19191
Posted: Jan 24 2010 (13:11)

2 Responses
Last Response: Jan 24 2010 (13:37)
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Jan 24 2010 (13:11)   12201/Mumbai LTT - Kochuveli Garib Rath Express (PT)
 
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Entry# 19191            Tags  
was booking ticket online thru icici credit card , asked for code . contacted icici credit card they transferred to their other dept kept me hold for 35 minutes after automated response said it will be attended in 3 minutes after 35 minutes it is not attended and i had to hang the phone. after wards tried 3 times every time it is kept on hold for more than 20 minutes still unable to get cutomer care ... do not rely on ICICI while booking thru their credit card..
very bad customer care by icici credit card...
girish...
more...
kumar 24-01-2010
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Jan 24 2010 (13:34)
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Re# 19191-1              
If you are talking about the extra "verification code by Master/Visa", I am afraid you have to do it yourself and no ICICI or for that matter any other bank will do. Since you have a credit card, (ICICI- I suppose), go to icicibank.com website and look for verification byMaster/Visa (click this link - www.icicibank.com/Personal-Banking/cards/personal-banking-cards.html. You will have to enter details and provide a password generated by you and a identification word so that it comes everytime you entered for verificaton.
Yes, the waiting period was long - and were not helpful in getting you the response is another thing, but the verification password process started in August 2009 itself. This 2nd verification password is only for transactions thro internet...
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and is compulsory in all sites for purchase thru internet/online.
Trust you will do the needful and book your tickets. come back in case you require any other clarification. - Thanks
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Jan 24 2010 (13:37)
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Re# 19191-2              
Further to my blog reg veriication, in case you have any other banks cc, still you have do it separately for the number of master/visa cards you own. go to the website of the credit card bank and dothe needful. it is compulsory for transactions online.
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