I agree to your point on logistical isssues for railways but also i feel they need to probably also gauge as to what is the profile of the majority of passengers travelling on a route. In this east/north east -south sectors if you travel, with the exception of vacation season, you would mostly find migrant workers travelling who i dont think would be familiar with internet. Last year there was an instance when railways had to withdraw a special service between ernakulam-guwahati due to lack of patronisation. The notification of such service was given in english and people were hardly aware of the same.