keeping out agent in a very first hour from tatkal ticket will definitel help other people as agents are biggest hurdles in getting tatkal tickets. it is the duty and the responsibilty of every individual that they should rely on themselves for any type of ticket whether it is tatkal or general ticket. good step from government. more and more strict action should be taken on agent. i am not very surprise to see in next 5 to 10 years that there would be no sign of ticket agents. goverment has opened so many new format to book the rail ticket then why agent should be involved?