Refer the below wordings which is in important points of IRCTC E-Ticket Print out Copy.If the Second person or WL Pax isn't traveling below procedure is to be followed for claiming refund.
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Obtain certificate from the TTE /Conductor in case of PARTIALLY wait listed e-ticket, LESS NO. OF PASSENGERS traveled, A.C.FAILURE, TRAVEL IN LOWER CLASS.This original certificate must be sent to GGM (IT), IRCTC Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055 after filing on-line refund request for claiming refund.