Senior journalist really has a bad day as many unusual things have concurrently happened to him, so my sympathies are with him.
(1) Ola cab driver not arriving is not common thing
(2) He have ask his behnoi to take pain of dropping him at RS (highly undesirable))
(3) However just 20 minutes stoppage with closed doors and just 5 minutes stoppage with...
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open doors of a train before departing at originating station is not usual
(4) Shatabdi getting delayed by 2:30 hrs as against normal 15 minute delay.
(5) Boiler not working so food was not hot. Boilers are not defunct, may be not working on that day.
(6) He has to pay Rs 1100 against normal fare of 800 i.e. flexifare
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The report appears to be biased and exaggerated as inadvertently he has reported some good things like
(1) Cleaner coming on the running train and cleaned the coach (credit to RM)
(2) Complaint book was given on demand (many a times it is not given in old days)
(3) the explanation of the way mosquitos greeted them is hard to believe
(4) Train given unscheduled stop and Rly officials and got the hit sprayed at Aligarh by same on board worker (most probably the contractor's worker). This indicate contractor's fault, to which IR officials have swiftly acted and got the spray done by giving train an unscheduled stoppage. This is a great thing which happens under the leadership of Mr.Prabhu/Modi. बुक आ तो गई मगर उसमें पहले से जो शिकायतें थीं उन पर ही कोई जवाब नहीं आया था। -Whom did he expect to give reply to his complaint- RM ?or PM??.
Today Media is very powerful and many journalists consider themselves no less than MP/Minister and expect VVIP treatment (they already get VIP treatment).
(5) All the things Newspaper, meals (although not hot) were timely served.
(6) He presumed that the obese on train staff is corrupt and swindled the money given to him for hit spray.
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Lessons for IR
(1) One thing that might have prompted the reporter to write so harshly about IR/RM/ModiRaj is very high Flexi fare of 1100Rs paid by him, for ac chaircar travel between CNB & Delhi, which ac buses might have provided for less than 400 Rs. Rly ministry must understand that any fare cannot be charged from paxs in the name of premium service, the economic value of the service provided has to be kept in mind.
(2) However what action IR has taken on the worker/contractor is not known. IR must take stern action against the erring persons so that such things are not repeated.

Basic funda is any body paying much higher price than the economic value of services availed, always deservingly expects high quality service/products, personal care/ VIP treatment. It is matter of ego satisfaction in majority of cases. The complainant paid almost double the price and hence expected. There are a few incidences which I noticed:
(1) In a mall a lady was demanding special treatment and repeatedly arguing that she always shop at full price & never purchase items on sale to drive her point to get special attention. Indirectly you earn more from me and hence bound to give me special treatment.
(2)...
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A person giving very high tip to the waiter of crowded and popular hotel so as to get food served quicker while other customers wait longer to get their order served.