Cancellation of e-Tickets after the preparation of Reservation charts:
For Normal User:- E-ticket cannot be cancelled after chart preparation. Users are requested to use the online TDR filing for such cases and track Status of the refund case through tracking service provided by IRCTC. TDR can be filed as per Railway rules:
No refund of fare shall be admissible on the tickets having...
more... confirmed reservation in case the ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train.
For Agents :- E-ticket cannot be cancelled after chart preparation. Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.
PNR No.
Transaction ID :
Train No.
From:
To:
Date of journey:
S.No.
PASSENGER NAME
AGE
SEX
Reasons for Filing TDR
IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways. For any other clarifications please mail to etickets@irctc.co.in"