Very shocking reports indeed.
As per earlier reports, not only the Rly property like trains (unscheduled stoppages, route changing for personal gains/convenience), are being handled like personal fiefdom, the subordinates (doing household jobs of superiors) too are handled so.
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But this report is ultimate where wife of co-passengers in trains gets being ill treated/molested by senior Rly official. Where as...
more... senior officials of IR are supposed to responsible enough to feel moral responsibility for every difficulty faced by co-passengers (customers of their organisation) travelling in the train whether belonging to their department or not..
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Thanks to RM for opening a direct channel (through twitter/FB) to give justice to the aggrieved passengers and keeping it alive and working.
Complaining directly to RM against very senior official is a brave step taken by the teacher and our dynamic RM should be credited to for the resultant action.